Regulations

Hotel Cis Regulations

Here you will find all the necessary arrangements and provisions defining the activities of our hotel. The client is obliged to read our terms and conditions from the moment of confirmation of the reservation all provisions are accepted by the client automatically.

General

General rules, provisions and internal regulations of our hotel. Details are below and define what is most important in our hotel. In any case, the customer of the hotel accepts all the terms and provisions of these rules and regulations. The hotel reserves the right to change the content.

Reservations

In this part of the regulations is described the process of booking rooms that is available on our site. It is up to the customer to decide whether to use this form of order. If so  In any case, the customer of the hotel accepts all the terms and conditions of these regulations.

Privacy

The Privacy Policy sets out the rules for the processing and protection of personal data provided by users in connection with their use of the services offered by the website. In any case, the customer accepts the regulations.

General

1. a room in the hotel is rented for nights.

(2) Check-in begins at 2 p.m., ends at 10 a.m. If the guest did not specify the length of stay, renting a room, it is assumed that it is one day.
(3) When checking in at the hotel, the guest is required to show a document with a photo to prove identity. The hotel is not obliged to check in every guest.
(4) Settlement for the stay at the hotel is made on the day of arrival. The hotel does not return the paid amounts due for the booked holiday date.
(5) In case of cancellation during the stay, the hotel will not refund the fee
For unused services.
(6) The guest may not transfer the codes, card and rented room for use to third parties.
(7) If you wish to extend your stay, please notify us by 9:00 a.m. on a given day. The stay will be prolonged to the extent possible and only after prior arrangement at the reception of the facility.
8. visitors to our guests are required to leave the hotel rooms before 10 p.m. The hotel guest is responsible for the behavior of visitors.
(9) The hotel may refuse to accommodate a guest who, during his previous stay, grossly violated these rules causing damage to hotel property or guests or damage to
On the person of a guest, hotel employee or other persons.
10.The hotel provides services in accordance with its category. If there are any reservations about the quality of services, the guest is asked to report them to the reception.
11. the Guest is responsible for the received card to the door of the facility. For the loss of the room card, the fee is 50,00 pln.
12 The hotel shall not be liable for loss of or damage to money, securities, valuables, other things and objects of value or objects of scientific or artistic value.
13 The hotel is not responsible for damage or loss of a car or other vehicle belonging to the guest , monitored hotel parking is unguarded.
14. the hotel has a curfew from 10:00 p.m. to 6:00 a.m., and during this time people using the
of the services are required to behave in such a way as not to disturb other guests.
15. for reasons of fire safety, it is prohibited to use in the rooms: heaters, irons and other electrical appliances that do not constitute room equipment.
This does not apply to chargers and power supplies for electronics and computers. Guests are not allowed to: throw cigarette butts and used matches into the waste garbage can, bring in and store flammable, corrosive or odor-causing materials.
16.Smoking is strictly prohibited in the facility. Smoking in the room and on the balcony is associated with
With the imposition of a financial penalty of PLN 500.
17. before leaving the room or going to sleep, the guest should: close the taps of the water supply system, close the window or immobilize it to protect it from damage
In case of thunderstorms or other atmospheric phenomena, turn off appliances that draw electricity.
18. the Guest bears full material responsibility for any kind of damage
or damage to objects, equipment and technical devices caused by the fault of its
or visitors to him. Guests should notify the hotel reception of the damage as soon as it is discovered.
19. it is forbidden to take outside the hotel or move from room to room
or to the balcony of the equipment and rearranging the furniture in the room without the permission of the hotel management.
20. gambling is prohibited.
21. people who came to the hotel with children are obliged to take care of them. The hotel management is not responsible for the safety and care of children.
22 In case of violation of the rules and regulations, the hotel may refuse to provide further services to the person who violates them. Such a person is obliged to immediately comply with the demands of the staff or management of the hotel, in particular to pay for the damage done
and destruction and leave the hotel premises.
23. personal belongings left in the room by the departing guest
will be sent back at his expense, to the address indicated. If there is no disposition, the hotel will store the items for 3 months and then donate them to charity
or for public use.
24. guests staying on the premises are required to familiarize themselves with the fire safety instructions, located in the hotel room.
25. any other matters not covered by these regulations, and related to the stay can be clarified
In the office of the hotel "cis " on weekdays from 9:00 - 12:00.

Forwarding for the information of esteemed guests these regulations
We wish you a pleasant stay at our hotel.

Reservations

I. Online Booking Process

Booking through the reservation system is done as follows:

1 The customer is given the opportunity to choose the offered Packages and standard accommodation, which are presented in the booking panel.

(2) After reviewing the content and price of the Package, the customer can choose the date of the selected room and additional options or stay package.

(3) After selecting an Offer, the customer goes to the next step - the form, in which he fills in his personal information and his comments on the reservation.

(4) After completing the data, the customer can make an advance payment through one of the selected methods:

* by credit card (Visa, Mastercard, Eurocard, JCB, Diners Club, Polcard).
* Electronic bank transfer payments (mTransfer, Pay with Inteligo, MultiTransfer, Przelew24).
* by standard bank transfer

(*Credit card and e-transfer transactions are processed for
through the Dotpay Settlement Center.*)

4a. When selecting one of the first two options, the Customer is redirected to a page that allows the Advance Payment through the Dotpay Payment Service System. Data is authorized by connecting to the Dotpay System using an encrypted 128 bit protocol. Once the payment is accepted by the Dotpay System, the customer is automatically notified by email that the payment has been confirmed and the reservation has been made - The email will contain: the customer's data, the name of the hotel, a description of the offer, the total price of the stay, the down payment made and the amount to be paid extra at the hotel. The remaining amount for the purchased stay is paid by the customer at the Hotel. As a basis for the down payment and settlement of the remaining amount, the Reservation Confirmation e-mail should be presented at the reception.

4b. If the Client chooses the third option ( pay by bank transfer or pay later ) - the Client receives by e-mail confirmation of the Initial Reservation, which will be confirmed AFTER the payment of the advance, which can be paid by standard bank transfer or online system. The reservation is kept as a Initial Reservation for 48 hours from the moment of booking and can be canceled if the advance payment is not received within this time. After paying the advance, the customer will receive an email confirming the reservation, which should be presented at the hotel reception for full settlement.

Ia. Reservations On Request

In case of unavailability of a room online, a room On Request may be offered to the Client. The client, after filling out the form, will receive an email confirmation of the availability of the date ( or lack thereof ) and information on how to make a down payment. The client can pay the deposit by credit card, electronic bank transfer or standard bank transfer. The reservation will be confirmed when the advance payment is made.After paying the advance, the customer will receive an email confirming the reservation, which must be presented at the hotel reception for full settlement.

II. Fees and Cancellation of Reservations

(1) The customer pays the calculated Advance in one of the three ways available in the system, the remainder is paid upon arrival at the Hotel.

(2) The customer shall not bear any costs arising from the execution of the Booking transaction.

(3) In the case of Cancellation of Reservation, which will take place no later than 90 days before the date of commencement of stay Cancellation is free of charge. The hotel is obliged to refund the full amount of the advance payment within 21 days.

(4) In case of Cancellation of a Reservation less than 90 days prior to the date of arrival, the Advance Payment shall remain at the Hotel. Cancellations within such a period entail the loss of the full amount of the Advance Payment.
Complaints about payment transactions can be submitted to: biuro@hotelcis.pl. The time limit for processing a complaint request is 15 days.

5. in case of Cancellation of Reservation in the period of May / September, the paid deposit amounts are not refundable.

6. non-refundable reservation paid 100%: in case of cancellation of such reservation, it involves loss of the full amount paid.

III. Final Findings

(1) The customer is responsible for correctly filling in the data in the reservation form. The Hotel is not responsible for incorrect selection of arrival or departure dates or incorrect filling of the data form by the Customer.

(2) The electronic payment system Przelewy24.pl is responsible for the proper handling of the collection of reservation amounts

(3) The hotel and the company operating the online booking service is not responsible for the unavailability of the system resulting from no fault of theirs and other independent factors.

IV. Personal Information

(1) When making a Reservation in the booking panel of the Hotel, the Customer agrees to the inclusion of his/her personal data in the database of the service. The data will be used to enable the full Booking process and for marketing purposes in accordance with the provisions of the Personal Data Protection Agreement of April 27, 2016.

(2) In accordance with the obligations under the Data Protection Regulation of April 27, 2016. (Official Journal of the EU L 119 of 04.05.2016), the administrator of the Customer's personal data is the Hotel.

(3) Recipients of the Customer's personal data will be only entities authorized to obtain personal data under the law, entities participating in the implementation of services - including the operator of the HotelSystems.pl reservation system: american.pl Tomasz Długopolski, 46 Szrenicka Street, 58-560 Jelenia Góra, NIP: 613-102-96-97.

(4) The hotel and data processors undertake to maintain the confidentiality of all information and personal data obtained for the purpose of providing the Reservation Service.

(5) The customer has the right to request from the controller access to personal data, the right to rectify, delete or restrict processing, and the right to data portability.

(6) Provision of personal data is voluntary, but necessary to perform the Booking Service.

7 The seller of services and the owner of the website www.hotelcis.pl is the company Hotel CIS Danuta Dziedzicka, ul. marsz. Józefa Piłsudskiego 26, 72-600 Świnoujście, NIP 855 126 74 53.

V. Acceptance of Terms and Conditions

Checking the I have read the Terms and Conditions option means that the Customer understands and agrees to the terms therein. Failure to accept the Terms and Conditions will result in the inability to make a Booking.

Privacy

1 This Privacy Policy sets out the principles for the processing and protection of personal data provided by users in connection with their use of the services offered by the website (hereinafter: the Website)

(2) For the sake of security of the entrusted personal data, the Administrator shall act on the basis of internal procedures and recommendations, in accordance with the relevant legal acts in the field of personal data protection, in particular with the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46 EC.

(3) The controller shall exercise special care to protect the interests of data subjects, and in particular shall ensure that personal data are:
a. processed in accordance with the law;
b. collected for designated legitimate purposes and not subjected to further processing incompatible with those purposes;
c. substantively correct and adequate in relation to the purposes for which they are processed;
d. stored in a form that allows identification of the persons to whom they relate for no longer than necessary to achieve the purpose of processing.

(4) Personal data is processed on the basis of consent expressed by users of the Service and in cases where the provisions of applicable law authorize the Administrator to process personal data.

(5) The Administrator processes personal data voluntarily provided by users of the Website, only for the purpose of: responding to users' inquiries directed using the contact form, to the following extent:
a. name
b. e-mail address
c. telephone number

(6) Personal data of service users shall not be sold or shared with third parties and shall be subject to profiling, i.e. automated processing for the purpose of assessing and determining personal characteristics or needs of users.

(7) The data processed by the Administrator shall be accessible to the user of the Service who submitted them. The user also has the right to modify this data, to request its transfer to another entity, and to limit or stop the processing of his personal data at any time. At any time, the user may also revoke his/her previously given consent to the processing of his/her data and request the removal of his/her personal data from the Service.

(8) In order to exercise their rights indicated in para. 8 above, a user of the Service should contact the Administrator using the same email address or telephone number provided to the Service by contacting the facility address.

9 The administrator performs the functions of obtaining information about users and their behavior as follows:
a. by voluntarily entering information in the form,
b. by collecting "cookies"

10 When visiting the site for the first time, the user is informed about the use of cookies. By remaining on the site, the user accepts the use of ordinary cookies on the website. Failure on the part of users to change their browser settings is tantamount to consent to the use of cookies.

11 The installation of "cookies" is necessary for the proper provision of services on the Website The "cookies" contain information necessary for the proper functioning of the Website, especially those requiring authorization. The user may at any time change the settings of his browser so that cookies are either accepted or rejected, or so that the user is notified not to place these files on his computer.

12 The following types of "cookies" are used within the Website
a. Session - they remain in your browser until you turn it off or log out of the website on which they were posted,
b. permanent - they remain in the browser of the device until they are deleted by the user or until a predetermined time specified in the parameters of the cookie file.

13 The Service may contain links to other websites that operate independently of the Service and are not supervised by the Service in any way. These sites may have their own privacy policies and rules and regulations, which we recommend you read carefully.

14 The Administrator reserves the right to change the privacy policy of the Service, which may be caused by the development of Internet technology, possible changes in the law on personal data protection and the development of the Service. We will inform users of any changes in a visible and understandable manner.

Are you interested in our offer?

Call today and ask about the discount. By making reservations directly through our website or by contacting us by phone, you can save up to 12% !!!

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